About us
At Pjrmicro LTD we have a long history in both the communications and computer industries with over 20 years experience. This includes working for large computer manufacturers and a large Business ISP in an advanced technical support role.
Immediately previous to the formation of PJR Micro LTD I operated a retail computer shop in Wigan in conjunction with another business partner. I however felt that due to the large overhead costs, the relatively small size of the shop facilities and my commitments to business customers that I was unable to provide the kind of service required by a large proportion of customers. The Retail unit was therefore sold on to my previous business partner. We moved to a small rented unit until we could find a suitable new retaiul unit. We obtained a property in Chorley in June 2007 which opened on the 2nd July 2007. This consists of a large retail shop with a fully fitted service bay and offices for PJR Micro with scope for future expansion. Due to continuing expansion and the size limitations of the Chorley premises we have leased a new premises in Whelley near Wigan and this is currently undergoing renovation and fitting out. This new premises is considerably larger than the Chorley Premises at 175 sq Metres and should satisy our requirements for several years to come. Full details will be available shortly once building work etc has been completed. We are hoping to move into the new premises in early June 2009.
After considerable market research the main conclusion was that consumers had a poor perception of the computer industry as a whole. The main complaints being with regards to the impartiality and poor support offered by many of the large computer retailers and support organizations. Another complaint was the high cost of obtaining reasonable support often lengthy calls to support staff who were unable to resolve a lot of customer issues. Other areas of complaint included the unwillingness of retailers to offer custom solutions to match customer requirements instead only offering off the shelf products as a best match scenario.
|